Privacy Policy

1. Introduction

PaperCottageHill ("our company," "we," or "us") is dedicated to upholding your privacy. You can find out how your information is gathered, utilized, shared, and secured by us when you engage with our website papercottagehill.sbs or employ our yacht charter solutions in this Privacy Policy.

Your agreement to the practices detailed in this document is signified by your usage of our offerings. Our policy is in alignment with the Personal Information Protection and Electronic Documents Act (PIPEDA) along with other pertinent privacy laws in Canada.

2. Information We Collect

2.1 Personal Information

Personal information provided by you is collected when you:

• Make a yacht charter reservation
• Reach out to us via our website or telephone
• Sign up for our newsletter
• Complete any online forms on our site
• Engage in our surveys or promotional events

The details we collect might be comprised of:

• Your name and communication details (email, telephone, address)
• Financial details for transactions (handled safely via external payment services)
• Preferences and specifications for yacht charters
• Details for emergency contacts
• Information on dietary restrictions or health conditions (if applicable)

2.2 Information Collected Automatically

Information is automatically accrued concerning your device and how you navigate our site:

• Geolocation and IP address
• The browser you use and its version
• The pages you visit on our platform and the duration of your stay
• The URLs of referring sites
• Specifications of your device (model, screen dimensions, etc.)

2.3 Cookies and Similar Technologies

To improve your browsing experience, we employ cookies and related technologies that serve to:

• Memorize your chosen settings
• Evaluate the performance and usage of our website
• Provide content that is tailored to your interests
• Enhance the services we offer

Your browser's settings or our cookie consent tool allow you to customize your cookie preferences.

3. Use of Your Information

The data we collect is used for the following objectives:

• Service Provision: For delivering yacht charter services, processing your bookings, and communicating regarding your travel plans
• Support for Customers: To handle your questions and offer assistance when needed
• Transaction Management: For conducting financial transactions and overseeing billing operations
• Safety Measures: To maintain operational safety and guard against fraudulent activities
• Marketing Initiatives: For distributing marketing content and updates to you, pending your approval
• Website Optimization: To gauge how users interact with the website and to make enhancements
• Compliance with Laws: For adhering to relevant legal and regulatory requirements

4. Sharing and Disclosing Information

Your personal details will not be sold, exchanged, or leased out to third parties. We may divulge your information under these circumstances:

4.1 Service Partners

Selected information may be shared with external service providers that assist with payment processing, website hosting and upkeep, electronic mail marketing campaigns, data analytics and monitoring, as well as customer service duties.

4.2 Legal Obligations

If mandated by law or for legal proceedings, emergency scenarios, or for probing potential misconduct or illegal activities, we might reveal your details.

4.3 Business Transactions

Should a company merger, acquisition, or asset sale occur, your information could be part of the transferred assets.

5. Security of Data

We employ suitable security strategies and measures to protect your personal data from unauthorized access, changes, disclosure, or destruction. These precautions comprise encryption, secure servers, controlling access, regular assessments, and educating our team.

Nevertheless, the absolute security of your information during internet transmission or electronic storage is not guaranteed.

6. Retention of Data

Your personal information is kept only as long as necessary for the services provided or as demanded by law. Standard retention periods are as follows:

• Yacht charter bookings: 7 years (due to tax and legal prerequisites)
• Marketing interactions: until opt-out or deletion
• Web analytics data: 26 months
• Customer support interactions: 3 years from the final communication

7. Your Privacy Rights

You have rights regarding data access, correction, deletion (as allowed by law), portability, marketing opt-outs, and management of cookies. Contact us using the details provided below to enact these rights.

8. Third-Party Services

8.1 Google Analytics

We use Google Analytics for insights into website engagement. You may opt-out with the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Features

Links to social media with distinct privacy policies may be present on our website.

8.3 Payment Service Providers

We employ third-party payment processors compliant with the PCI DSS for handling transactions.

9. Cross-Border Data Transfers

Data might be transferred to, and processed within, jurisdictions other than Germany. We maintain safeguards in line with applicable data protection laws.

10. Protection of Minors

Our services are not targeted at individuals under the age of 13, and we do not intentionally gather their information. If you believe we have collected data from a child, please get in touch with us straightaway.

11. Modifications to the Privacy Policy

Reflecting changes in our procedures or legal mandates, we may update this Privacy Policy. We will inform you by posting the revised version, contacting registered individuals by email, or via a notice on our website. Continued utilization of our services after the date of effect implies consent to the alterations.

12. Contact Details

For inquiries about this Privacy Policy or our information handling practices, please reach out to us:

13. Adherence to Google Ads User Consent Policy

We comply with the Google Ads user consent policy. Adjustments to cookies/tracking settings can be made at any point through our cookie preferences.